An excellent piece published by the Wall St. Journal to highlight early GenAI use case success and the balance needed to make AI decisions. Linked below, not sponsored content. Featuring Josh Streets.
Link: CIO Journal - Turns Out AI Is More Empathetic Than Allstate’s Insurance Reps
These stories enable businesses to prepare for the future, without overcommitting resources or costs prematurely. By focusing on AI policy, governance, strategy, readiness and refinement of entry level automations and AI, companies can make strategic moves today that position them for success in a GenAI future. While the stats are exciting and showing a clear trend, ROI and AI trust require a carefully executed plan.