AI Services & Solutions

The next era of CX belongs to organizations that treat AI as a collective, long-term stack of capabilities, not one shiny tool. Companies that succeed won’t chase the hype; they’ll design AI for human ease. We help leaders understand that AI isn’t the real advantage; it’s the removal of internal and external friction that is.

CX Transformation

IT Transformation

AI Steps

Whether you're preparing to augment work with GenAI or are already evolving toward a quantum AI-enabled business, there's work to do now.

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AI Roadmaps

Viewing a sample, multi-year roadmap will help decision makers understand how they must prepare for the future of work as we know it. A custom path, with clear directions.

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AI Resources

Proven AI expertise, backed by industry leading resources and thought leadership. CX, EX & AI products & services, with expertise to advise, procure or lead the effort.

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Traditional Starting Points

End-to-End Support for SMB to Enterprise

Let's Do This

AI Strategy

AI Governance & Policy

AI Upskilling & Infrastructure

Phased AI Transformation

CX & EX Innovation

Case Studies

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Project: AI Strategy & Conversational Intelligence Chatbot

"Josh & team guided our first AI effort. If they hadn’t, I am afraid it wouldn’t have gone quite as well as it did. I’d recommend them with enthusiasm."

Curtis D. Chief Strategy Officer

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Project: Contact Center as a Service Transformation

"Everything from project management to final results were managed so well! On a scale of 1 to 10, I give them a 10+! The documentation of the project deliverables were world class, easily digestible by executives who didn’t understand contact center management, and it clearly outlined the cost savings that would come despite up-front price tags for implementation of new systems."

Lisa B. Vice President - Contact Center