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QX Now News - Next in AI Innovation
Oct 9 2025
Why AI Chat is Failing in Most Contact Centers
The Real Reasons GenAI Chat is Failing, from the Support Trenches ...
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Jul 28 2025
NiCE’s Cognigy Deal: A Preemptive Power Play in the Agentic AI Battle
CX / AI Industry Acquisitions with Global Implications CCaaS + ...
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Jun 2 2025
AI Model Selection Matrix
Which Model Do I Use for Specific Tasks? (CX + EX) x AI = QX (Quantum ...
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